You are on the EdSets Support Page. You have several options:

1. INQUIRIES: If you just need to ask a question or get some pre-sales info on what you need then send me an email to ed@edsets.com and I will answer all your questions quickly. I can't take warranty requests at this email address, they will be ignored.

2. WARRANTY: If you have trouble with your headset not working right then read our troubleshooting guide, and THEN let me know what you think you need by clicking HERE . I will personally make sure we're getting you the right part if there's any question or uncertanty. We will email you a warranty coupon so you can order the part from the website at no cost other than shipping of your choice. Order your item, then when the shopping cart appears, in the lower left corner, put in the code you got from us. Click "Apply". If you don't want to or can't order warranty replacement parts on the website, please note that warranty parts are shipped via 1st class mail only.

3. RETURNS: If you need to send us anything for returns, warranty return, and so on, use this address:

EdSets Service
2416 Passage Key Tr
Xenia, OH 45385
(937-271-4077)

Have other questions or problems?

1. HELPDESK: Note that most of the queries we receive are already answered for you in our FAQ. We would respectfully ask that you read the FAQ and product details pages rather than call in to get this basic detailed information. Wait time on the phone can be hours.
2. INSTALLATION HELP: Please visit our installation image galleries at this link for ideas and examples of installing EdSets into your helmet.
   

HELPDESK TICKET

Use this form to submit your issue, and we will answer them in order they are received. Remember, for warranty or inquiries, DO NOT use a helpdesk ticket, use steps one and two above, please.